FAQ

What is Fitness Bay? +

Fitness Bay is a mobile-first fitness platform that offers on-demand workout videos and fitness courses. Stream anytime, anywhere, and access routines designed for all fitness levels.

How much does it cost? +

The Fitness Bay service is free for the first 24 hours. After that, you will be automatically charged AED 3.70 per day through Etisalat, including VAT, with automatic renewal.

How do I pay? +

You can pay via SMS, and the charge will be added to your mobile carrier bill—no need for credit cards or bank details.

Is there a subscription or recurring billing? +

Yes, the service is automatically renewed daily at a cost of AED 3.70. You can cancel at any time by sending an SMS with the text STOP BAY to 1156.

Do I need any special equipment to use Fitness Bay? +

No special equipment is required. Bodyweight exercises are available, and any equipment needed (like dumbbells) will be mentioned in the workout description.

Can I access Fitness Bay on multiple devices? +

Yes, Fitness Bay supports multiple devices, including smartphones, tablets, and TVs. You can switch between devices seamlessly.

What if I’m not satisfied with the service? +

Please contact our customer service if you are not satisfied, and a refund can be processed within the week following the request.

How do I track my progress? +

Fitness Bay provides tools to track your workout progress, helping you monitor completed workouts and milestones.

Will my personal payment details be stored? +

No, Fitness Bay does not store any payment details. Payment is secure and managed by your mobile operator.

How do I contact customer support? +

Contact us via email at [email protected] or by phone. Our team is available to assist you.